**Privacy Policy**
Al Sahra Leisure Parks ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our site, use our services, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. It also outlines your rights regarding your personal information under applicable laws, including the General Data Protection Regulation (GDPR).
**1. Information We Collect**
We collect several types of information from and about users of our site, including:
- **Personal Information:** This includes information that can be used to identify you, such as your name, contact details (email address, phone number, postal address), date of birth, gender, and any other information you voluntarily provide when contacting us, making a booking, participating in a survey, or using our services.
- **Usage Data:** This includes information about how you access and use our site and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
- **Location Data:** If you enable location services on your device, we may collect and process information about your location. We use this information to provide location-based services and content.
- **Cookies and Similar Technologies:** We use cookies and similar tracking technologies to collect information about your browsing activity on our site. This information is used to personalize your experience, analyze trends, and administer the site. You can control cookies through your browser settings.
- **Transaction Information:** When you make a purchase or booking through our online platform, we collect information related to your transaction, such as your payment card details, billing address, and purchase history. Please note that payment card details are processed securely by our payment gateway provider and are not stored on our servers.
- **Marketing and Communications Data:** This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
**2. How We Use Your Information**
We use the information we collect for various purposes, including:
- **Providing and Improving Our Services:** We use your information to operate our site, provide our services, process bookings, manage events, and personalize your experience.
- **Communicating with You:** We use your information to respond to your inquiries, provide customer support, send you updates about our services, and notify you about changes to our policies.
- **Marketing and Promotions:** With your consent, we may send you marketing communications about our products, services, promotions, and events. You can opt out of receiving these communications at any time.
- **Analytics and Research:** We use your information to analyze trends, track usage patterns, and conduct research to improve our site and services.
- **Legal Compliance:** We may use your information to comply with applicable laws, regulations, and legal processes.
- **Security and Fraud Prevention:** We use your information to detect, prevent, and address fraud, security breaches, and other illegal activities.
**3. Disclosure of Your Information**
We may disclose your information to the following categories of recipients:
- **Service Providers:** We share your information with third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, marketing agencies, and customer support providers. We have contracts with these providers requiring them to protect your information.
- **Business Partners:** We may share your information with our business partners who offer products or services in conjunction with us.
- **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
- **Affiliates:** We may share your information with our affiliated companies for internal business purposes.
- **Other Third Parties:** We may disclose your information to other third parties with your consent or as permitted by law.
**4. Data Security**
We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, firewalls, access controls, and regular security assessments. While we strive to protect your information, please understand that no method of transmission over the internet or method of electronic storage is completely secure.
**5. Data Retention**
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.
**6. Your Rights**
Under the GDPR and other applicable laws, you have the following rights regarding your personal information:
- **Right to Access:** You have the right to request access to your personal information that we hold.
- **Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal information about you.
- **Right to Erasure:** You have the right to request that we erase your personal information under certain circumstances.
- **Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal information under certain circumstances.
- **Right to Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- **Right to Object:** You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
- **Right to Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
- **Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR.
To exercise any of these rights, please contact us at the address provided below. We will respond to your request within the timeframes specified by applicable law.
**7. Cross-Border Data Transfers**
Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws that are equivalent to those in your country. We will take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable law, including by using standard contractual clauses approved by the European Commission or other appropriate safeguards.
**8. Children's Privacy**
Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
**9. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our site and indicate the date of the latest revision. Your continued use of our site or services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
**10. Contact Us**
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Al Sahra Leisure Parks
14 Sheikh Zayed Road,
Floor 27,
Dubai, Dubai,
zip: 12345
UAE